Complaints Procedure

“Lets Trade Markets” and “LetsTrade” are registered trading names of JFD Brokers Ltd. JFD Brokers Ltd is authorised and regulated by the Cyprus Securities and Exchange Commission - CySEC (Licence number: 150/11) and is a Member of the Investor Compensation Fund (ICF). JFD Brokers Ltd is registered with the German Federal Financial Supervisory Authority - BaFin (Registration number: 126399), the British Financial Conduct Authority - FCA (Registration number: 580193), the French Autorité de Contrôle Prudentiel et de Résolution - ACPR (Registration number 74013) and is MiFID compliant under the Investment Services and Regulated Market Law of 2007 (Law number: 144(I)/2007).


 JFD Brokers Ltd is licenced to provide the investment services of Agency Only Execution (i.e. reception and transmission of orders, execution of orders on behalf of clients) and Portfolio Management in relation to Transferable Securities, Options, Futures, SWAPS, Forward Rate Agreements, Financial Contracts for Differences (CFD) and other Derivatives. JFD Brokers Ltd is also licenced to provide the ancillary service of Safekeeping and Administration of Financial Instruments. GENERAL JFD Brokers Ltd ( herein “the Company”) maintains effective and transparent proceed


In the unlikely event that a Customer has cause to complain about the service received from the Company, please contact our Customer Service department on (insert number) or at the email address support@letstrade.com


If the Customer is unhappy with the proposed resolution to the complaint the Company will ask the Customer to contact our Compliance Department in writing with details of the complaint. The Company’s compliance team will acknowledge the communication within five business days and will then keep the Customer informed of the progress made to try and resolve the complaint. 

Within eight weeks of receiving a written complaint from a Customer, the Company will email either a final response or provide reasons as to why we are unable to provide a final response together with a date by when we expect to be able to do so.